Refund Policy

This Refund Policy ("Policy") forms part of the Terms of Service governing your use of the SMART platform, owned and operated by SMART DEMANDS 24/7 LIMITED (the "Company", "we", "us", or "our"), a company duly incorporated under the Laws of Jamaica. By creating a SMART account, placing a booking, paying for a service, or otherwise using the platform, you irrevocably accept this Policy in full.

1. No Refunds — Absolute Rule

All payments — including but not limited to deposits, full service payments, transport fees, Royal Protection & Insurance fees, platform commissions, add-on charges, subscription fees, VIP membership fees, gratuities, and any ancillary charge — are final, binding, and non-refundable from the moment payment is authorised, regardless of:

• Whether the customer cancels the booking;
• Whether the customer fails to be present at the service location;
• Whether the customer changes their mind, schedule, or address;
• Subjective dissatisfaction with the service rendered;
• Weather conditions, traffic, or other external factors;
• Customer-side technical issues (app, payment method, connectivity).

2. No Cancellations With Refund

Bookings cannot be cancelled for a refund. Customers may reschedule a booking once at no additional charge provided the request is made at least 24 hours before the scheduled service start time, and subject to provider availability. Reschedule credits are non-transferable and non-refundable.

3. Service-Level Issues

While we do not issue refunds, SMART stands behind the quality of our verified professionals. If a service is alleged to be materially incomplete or undelivered, the customer must open a support ticket from the booking page within 24 hoursof the scheduled service completion. SMART will, at its sole and absolute discretion, investigate and may — but is not obligated to — provide one of the following remedies:

• Dispatch a different provider to complete the outstanding work, or
• Issue non-cash, non-transferable SMART platform credit toward a future booking, expiring 30 days from issue.

These remedies are gestures of goodwill, granted entirely at the Company's discretion, and do not constitute, imply, or create any right to a monetary refund.

4. No Chargebacks

The customer agrees not to initiate, threaten, or pursue any chargeback, payment dispute, or reversal with their bank, card issuer, or payment processor in respect of any transaction with the Company. Any chargeback initiated in breach of this Policy will be treated as a material breach of the Terms of Service and may result in: (a) immediate, permanent account termination; (b) loss of all SMART platform credits, loyalty points, and SMART Coins; (c) recovery of the disputed sum plus administrative costs and legal fees; and (d) referral to a debt-collection agency or the courts of Jamaica.

5. Subscriptions, VIP & Memberships

Recurring subscriptions and VIP membership fees are billed in advance and are fully non-refundable, including for any unused portion of the cycle. The customer may cancel future renewals at any time from their account settings; cancellation will take effect at the end of the then-current billing cycle.

6. SMART Coins, Promo Codes & Credits

SMART Coins, referral credits, promotional codes (including ROYAL10, ROYAL15) and platform credits hold no cash value, are non-refundable, non-transferable, non-withdrawable, and may be revoked at any time at the Company's sole discretion.

7. Bookings by Venue Partners & Third Parties

Where a booking is created on a customer's behalf by a Venue Partner, the venue is the contracting party and bears full responsibility for the booking. The end-guest has no direct refund claim against the Company.

8. Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or modify any consumer right that, under the Consumer Protection Act, 2005 of Jamaica, cannot lawfully be excluded. Where any provision of this Policy is found to be inconsistent with such a right, the provision shall be deemed modified only to the minimum extent necessary to comply with that right, with all remaining provisions remaining in full force and effect.

9. Acceptance

By tapping Pay, Confirm Booking, Subscribe, or otherwise completing any payment on the SMART platform, the customer confirms that they have read, understood, and irrevocably accept this Refund Policy. If you do not accept this Policy, do not proceed with payment.

10. Contact

Questions about this Policy should be directed to customercare@smartdemands247.com. Operational service tickets must be raised from the booking page within the disclosed 24-hour window. Submission of a support enquiry does not entitle the customer to a refund.